Unearth the exotic charm of Mexico’s Yucatan Peninsula with a stay at this exquisite, luxury hotel on the Riviera Maya surrounded by lush Mayan forest and azure Caribbean seas.
Why you'll love it here
- Choose from three experiences in the same resort; romance, family or secluded relaxation
- Enjoy gourmet all-inclusive cuisine with flair in eight distinctly different restaurants
- Snorkel, kayak, swim - or relax on the soft white sands with the beach concierge at your service
- Allow the Baby Concierge, Kids' and Teen's Clubs to keep children of all ages entertained
- Pamper yourself with a Riviera Maya ancient holistic ritual in the extensive spa
Best For
- Family, Toddlers (0-3), Kids (4-12), Teens (13+)
Lucy
Travel Specialist
Your holiday always includes
- Premium lounge passes at UK airports
- VIP meet & greet service at departure
- Private transfers to and from your hotel
- Personal concierge service throughout
- 24/7 assistance when travelling
- The first-hand knowledge of our team
Full accommodation information
Hotel information
Where white Caribbean sands meet the lush Mayan jungle, you’ll discover an enchanting stay that takes you beyond all-inclusive for a phenomenal Mexican holiday on the Riviera Maya.
Spread across three dedicated spaces, this luxury resort caters to those in search of romantic getaways, family-friendly holidays, and relaxing spa break alike.
The Grand Class Experience oozes a richly romantic appeal from private plunge pools topped with Caribbean sunset views to soaking in a Jacuzzi tub in relaxing facilities. Indulgence is the essence of this adult-only space.
Offering family-friendly fun by the beach, The Ambassador Experience ensures there’s space for the whole family. With clubs for kids and teens as well as an infinity pool with brilliant ocean views, there’s no shortage of entertainment in one of Mexico’s best locations on the Yucatan Peninsula.
If reaching the ultimate zen is a priority for your break, a stay at The Zen Grand Experience tucked 1km away within the surroundings of the lush Mayan jungle is ideal. Rekindle connections with nature by the koi pond or indulge in some self-care with one of the tranquil spa treatments to rebalance your zen.
Boasting exceptional ocean views set beside plenty of green space, the hotel’s 24-hour concierge service can help you arrange any requests you might have to make your stay more comfortable. That includes arranging activities through to booking a restaurant reservation. Daily dining is a culinary journey as you experience flavours and aromas from across the globe, incorporating only the freshest ingredients for the perfect addition to your holiday.
Room Options
There are 539 rooms across three dedicated areas throughout this luxury all-inclusive hotel. Choose between exceptional beach-front and ocean view stays at either the adult-only Grand Class Experience or the family-friendly Ambassador Experience, or escape to the sanctuary of the lush Mayan Jungle with the Zen Grand Experience. All accommodation offers an exclusive stay with beautifully designed, spacious rooms equipped with the latest technology and in-room amenities from L'Occitane.
Zen Grand Suite Nature View
Sleeps: 3 Adults
These beautifully designed rooms offer complete tranquillity surrounded by an exotic Mayan jungle sanctuary. The private terrace provides the perfect place to end the day with a drink from the minibar before retiring to the king-sized bed for well-rested sleep.
Zen Grand Pool Suite Nature View
Sleeps: 3 Adults , 2 Children
Bask in the tranquil surrounds of the Mayan jungle as you slip into your private pool with this exquisite nature suite. Fitted with a plush king-sized bed, Jacuzzi tub and fluffy robes these rooms offer everything for a truly zen break.
Zen Grand Two Bedroom Family Suite Nature View
Sleeps: 2 Adults , 3 Children
For a soothing family getaway, this luxurious family suite offers the seclusion of a private terrace, ideal for relaxing together. Parents can truly indulge with some time to unwind with a child-friendly turndown service and baby concierge, allowing for more time spent reconnecting.
Ambassador Suite, Ocean View
Sleeps: 3 Adults
With stellar views across the sparkling Caribbean Sea and white sand beaches, these suites offer the perfect spot to watch the sunset from your private terrace. Offering a jacuzzi and daily turndown service, comfort is key for these spacious rooms.
Ambassador Pool Suite, Ocean Front View
Sleeps: 3 Adults
With exceptional ocean views and a private pool, the whole family will have the opportunity to relax. Unwind with a soak in the jacuzzi before enjoying a brilliant night’s sleep in a king-sized bed.
Ambassador Two Bedroom Family Suite Ocean View
Sleeps: 6 Adults
These spacious suites are ideal for a family holiday while basking in the views across the coastline of the Yucatan Peninsula. With special inclusions for the whole family, including children’s beach toys, a baby concierge and a family photography session, this stay will create a holiday to remember.
Grand Class Suite, Ocean Front View
Sleeps: 3 Adults
Begin each day with uninterrupted views across the turquoise Caribbean seas from this oceanfront suite. Equipped with a private terrace and plunge pool, this is the ideal place to enjoy a romantic sunset.Restaurants & Bars
Piano Bar
Where luxury meets sophistication, live piano performances served with premium quality drinks.
Koi Bar
An upmarket sports bar with the latest tech for all your sports-viewing needs.
Lucca
Tuck into modern Mediterranean dishes that are linked to the land and the sea. Lucca offers the comfort of homemade pasta and hearty meat meals, alongside the freshness of light seafood dishes.
- Dinner
Piaf
Be carried back in time to the height of 1940’s Parisian elegance at this opulent French restaurant. Serving French cuisine surrounded by romantic settings dressed in red and black and embellished with Swarovski crystals, live music sets the tone.
- Dinner
Frida
Inspired by the eccentricities of Frida Kahlo’s colourful life, Frida serves up delicious modern Mexican cuisine. Head out to the terrace to overlook the Caribbean sunset while enjoying hand-crafted cocktails, all set against a background of live music.
- Dinner
Azul
Casual dining has never looked so good than it does at Azul with views overlooking white sand beach and the Caribbean. Offering food to fuel you all day, the menu offers a range of pizzas, burgers, tacos and grilled dishes as well as a buffet breakfast.
- Breakfast
- Lunch
- Dinner
Bistro
All-day French-inspired dining offering extraordinary oceanfront views in a relaxing adult-only setting. Perfect anytime of the day, start your morning with a slow breakfast or enjoy the last light with the extensive wine list and hand-crafted cocktails.
- Breakfast
- Lunch
- Dinner
Chaká
Offering natural and healthy dishes curated from locally sourced ingredients throughout the day, Chaká offers an oasis of zen set among the mangroves of the Mayan jungle for a truly rejuvenating dining experience.
- Breakfast
- Lunch
- Dinner
Sen Lin
Embodying the flavours and aromas of Asia, Sen Lin is a supreme dining destination in the Zen Grand Ambience. Surrounded by lush green forest, unwind as you soak up the sounds of traditional music throughout your dining discovery.
- Dinner
Cocina de Autor
Where creativity meets excellence, Cocina de Autor plays with flavour to reinterpret the classics, delivering noteworthy modern Mexican and Caribbean dishes. Ideal for relaxed dining that's also inspired by the locals’ zest for life.
- Dinner
Sky Bar
Head to the skies for sunset cocktails at this elegant rooftop lounge.
Sen Lin Bar
Enjoy the relaxing ambience of this cocktail bar with live music performances.
Karaoke Bar
Set the scene for nightlife in Playa del Carmen at this vibrant bar.
Activities & Entertainment
Discover the wonders of the Yucatan Peninsula and surrounding Mayan jungle with the vast choice of activities available on-site and nearby. Awaken your senses with an engaging encounter as you swim with dolphins, uncover life below the surface with snorkelling and scuba diving excursions or enjoy a romantic night of stargazing.
If relaxation is key, unwind with a spa escape and yoga classes, or come home with a new skill from a photography safari. Kids will love exploring the region by bike, and an afternoon of mini-golf will keep the whole family occupied.
Sustainability Initiatives & Responsible Tourism
Grand Velas Riviera Maya is a beacon of eco-conscious luxury. Their commitment to sustainability has earned them prestigious accolades, including gold and silver status through EarthCheck, a testament to their unwavering dedication. The resort's environmental efforts are further underscored by their Clean Beaches certificate from the federal government, acknowledging their role in preserving the pristine beauty of the coastline. Their green thumb extends to planting over 18,000 trees, contributing significantly to reforestation efforts in the region.
But what truly sets Grand Velas apart is their onsite residual water treatment facility, a pioneering initiative that processes and reuses all the water throughout the resort. Moreover, they actively participate in the Federal Sea Turtle conservation program, offering eco-friendly tours for you to engage with the local environment while contributing to the protection of these magnificent creatures.
Mexico travel information
When to visit Mexico
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Best time
Good time
Ok time
- Time zone: -6 GMT
- Flight time: 10 hours
- Recommended airlines: British Airways
- Currency: Mexican peso (MXN)
- Tipping guideline: 10-15%
- Health considerations: There is a risk of dengue. There is a risk of Zika virus. There is a very low risk of malaria in Mexico.
- Capital: Mexico City
- Population: 129,388,468
- National languages: Spanish
- Electricity and plugs: Type A, B, 127V
- Mobile phone coverage: Good coverage
- UK passport visa requirements: You don't need a visa for Mexico if you have a British passport - for a maximum of 180 days
Want to know more?
Call our Travel Specialists for a chat with our Mexico experts. They'll share their first-hand insights so you can find your perfect holiday.
Christmas Eve: 9am - 3pm
New Years Eve: 9am - 3pm
25th Dec, 26th Dec & 1 Jan: CLOSED
Monday - Friday: 9am - 7:30pm
Saturday: 9am - 5pm
Sunday: 10am - 4pm
Lucy
Travel Specialist
Mexico travel guides
Want some more help planning your holiday to Mexico? Read our expert guides to find out everything you need to know about where to stay, dine and explore on your Inspiring Travel escape.
Would you like to speak to a Riviera Maya expert?
Contact our Travel Specialists for a bespoke quote or some first-hand knowledge.
Christmas Eve: 9am - 3pm
New Years Eve: 9am - 3pm
25th Dec, 26th Dec & 1 Jan: CLOSED
Monday - Friday: 9am - 7:30pm
Saturday: 9am - 5pm
Sunday: 10am - 4pm
Why Inspiring Travel?
Premium & Exclusive
- Only the best private travel experiences
- Hand-picked collection of world-class luxury resorts
- Diverse portfolio of bespoke & tailored itineraries
Personal & tailored
- Every holiday created to be entirely bespoke
- Exclusive experiences arranged on your behalf
- Personal contact to tailor every aspect of your holiday
Exceptional service
- 24/7 support while you're travelling
- Every detail handled by our concierge team
- Lounge passes, airport meet & greet and private transfers included
First-hand expertise
- The experts in tailor-made travel for 50 years
- Team of well-travelled specialists offering first-hand knowledge
- Network of trusted luxury travel partners
For the latest travel advice from the Foreign, Commonwealth and Development Office check www.gov.uk/travelaware
